Text message regarding renewal

[Lavender74]

Hi I got a text saying my plan did not renew but there is a renewal with receipt showing up when I log in.  Just want to double check that you got the payment.  

[mk26]

I got the same message, customer service said it was a glitch. my payment went through but you may still want to start a ticket to be sure.

[Lavender74]

Ok thank you.

[Lavender74]

Thanks for the info.

[hTideGnow]

hi @Lavender74 you can ignore it if you still have service 

[hairbag1 · Accepted solution]

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@Lavender74 wrote:

Hi I got a text saying my plan did not renew but there is a renewal with receipt showing up when I log in.  Just want to double check that you got the payment.  

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As long as your Public Mobile services are working as expected, you're good to go. Public Mobile did "system maintanance" last night but the payment system seems to be glitchy this am.

[Bulbizarre]

Check the other recent posts - it's pretty widespread (happened to me as well). You can try paying manually, but otherwise wait for PM to fix their systems.