Service not working

[AlisonAL]

Hello  - I registered and paid for your service and it's not working on my phone (it seems fine on wifi but not when I'm not on wifi).  I am also unable to use the "personal hotspot" to get online from my other phone. 

This appears to be a notice board versus a way to get in touch with a real human.  I have been in customer service pergatory for over 45 minutes.  Your online bots are very frustrating and I'm in a circular nightmare with them.  You really need human customer service.

How can you reach a real person to ensure the service actually works?

Thank you,

Alison Loat

[hTideGnow]

hi @AlisonAL 

don't use bot, message support agent

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

This is self service. Bots are almost useless.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.