One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least a half-hour for service as the one sales guy was setting up a phone for someone else. When it was finally my turn, I said, "I'm just looking to get a Public Mobile SIM." I thought the transaction would be a simple purchase like last time. He asked me why, and proceeded to tell me how terrible PM is and how he hears nothing but complaints. I told him I've been a customer since January and love it, and everyone I referred loves it, and he proceeded to try to sell me on another BYOP carrier. This went on for ages, and I kept insisting I knew what I wanted and the company was great. He insulted my intelligence several times during this transaction (once assuming that I didn't understand that at home I used wifi!! - joke's on him; I work in tech). He made me wait (continually arguing with me) while he printed out all these pages and then passed them to me saying, "Here you go - it sucks!" I was so shocked by this that I just walked away - but was on the verge of tears by the time I got to the exit. This is an unacceptable customer experience. I can't even imagine how many people he alone has turned away from this service. I've since found out the locations in the area have expanded (when I bought mine, WalMart was the only option) and I'll be referring people elsewhere from now on.
