Temporarily suspend subscription

[Elaine123]

Hello,

Next year, I will be travelling abroad for several months and would like to keep my Public Mobile number, but suspend my subscription. Ie. temporary hold on my account until I return to Canada.

Is this possible?

[computergeek541]

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@Rastin wrote:

Your account can only be on hold for 90 days so if longer you would have to activate it for a month before your account is canceled. you could turn it off for another 90 days after you have done a payment.

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The date of the actual payment isn't what determines the last date that the account will stay open.  it's the amount of days that the account in suspension that counts.   This is important as when someone allows an account be suspended, the previous payment could have been made at theoretically any time in the past, meaning that it is actually possible to go longer than 90 days without making a payment.

[softech]

@Elaine123 

This is what you need to do to keep alive the account:

PM only allows the account to be suspended for 90 days or your account will be permanently closed, and you will loss the number.

So, your option is temporarily suspending the account and reactivate for 30 days before the 90 days deadline.

Here is what you can do:

1.  Optional step, you might want to change the plan to a cheaper one to cut down the cost.
   While this step might save you money, but please be aware that you might not be able to get back your current plan if that plan is no longer available when you are back.  If you are worried, or your current plan is already not available, skip this plan change step but you can still follow this pause subscription steps with higher cost
2.  If your Available funds = $0,  couple days before you want to stop the service, disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there 
   If you have some Available Funds, then mark your service as Lost-Stolen on the day you want to stop the service (Profile page, Report Lost/Stolen Phone)
3.  On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.   
         Make note of that day 1 of the suspension date
4. !!!!VERY IMPORTANT!!!   Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days.  You can simply click "Pay Now and Resume Services" button and follow the step to make a manual payment.
   If you have changed the plan on Step 1, it will just cost you the lower amount for that 30-days cycle. 
   After you make the payment, make sure you see clearly that the account status is changed to ACTIVE.  If not, you will either have to open ticket with PM support or come and seek help here in the Community.
   (Don't wait till the 89th or 90th days as My Account could be down for maintenance or payment could be an issue, you want to give yourself enough time to sort it out)
5.  If your Available funds = $0 and Subscribed still disabled, make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days.  Make note of the date it got suspended again.
   If you have Available Funds, you have to come back on the 29th or 30th days and mark the account Lost/Stolen again
6.  As the Autopay toggle "Subscribed" is already toggled off, it won't renew after that-30 days cycle.
   
   I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate and remember to enable Autopay again (toggle on "Subscribed")
   If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again.

[BKNS27]

@Elaine123 

Yes you can pause your account for a maximum of 90 days. After that your account will be closed, SIM will be useless and you lost your number.

You can login to your account on the PM app or website and go to Subscription tab>Manage Subscribe>Unsubscribe.

I would highly recommend that you Subscribe after 88 days just encase there are issues subscribing again and you need help from an Agent.

The other option is to subscribe the lowest prices plan in your account so your will pay the lowest fees without any worries of losing your number and account. So go to Subscription tab>Manage Subscription>Change Subscription and pick the lowest plan. If you are on the $15 plan, just leave it because PM doesn’t offer this plan anymore and you won’t be able to switch back. 

[Rastin]

Your account can only be on hold for 90 days so if longer you would have to activate it for a month before your account is canceled. you could turn it off for another 90 days after you have done a payment.