Talk is not working after my us add on expired

[tomdebb]

Hi there, I can't make any phone calls on my phone. I have the talk text data plan. I recently went to the states and added the $20 talk text plan and it should have expired yesterday. Ive returned from the us on Sunday. My phone has stopped the talk today. Please advise how I can get the talk back on my phone for Toronto cabada

[Mary_M]

Thank you for the update 🙂 tomdebb 

[Samianauman]

Glad to hear its working now

[tomdebb]

I restarted the phone and its fine now. Thanks!

[Mary_M]

Good morning @tomdebb,

Thank you for reaching out to us!

We're sorry to hear that your talk plan is no longer functional and that you can't use your services. As mentioned above, can you please verify that your plan has not expired as well?

Please feel free to send me a private message if you need more help 🙂

Respectfully,

Mary

[Samianauman]

First login and check if your renewal date is due or account is active also your local calls have nothing to do with u.s roaming it should suppose to work when you get to Canada login and check account status if its active or not suspended because of past due also if you have a spare phone try your sim on that and also try remove sim turn off phone insert sim and restart if nothing works out for u and account is active then last option send a msg to mod they will look into account since they have a access here's how to contact

Contact mod dept they will help you with the process
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