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07-30-2020 09:28 AM - edited 01-05-2022 12:36 PM
I have a $25 fee labeled as System issue does any one know what that is?
Solved! Go to Solution.
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07-30-2020 10:24 AM
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07-30-2020 10:20 AM
I have no idea how to correct that error of adding a fix to myself
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07-30-2020 10:14 AM
Will do sorry about that.
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07-30-2020 10:05 AM
@Wingman wrote:I see that now it is a credit then applied to some services thanks all
@Wingman Awarding yourself the solution is usually discouraged unless no one helped and you did indeed figure it out solo. In this case I think you should give the solution to @gpixel as he was the first to hit the nail on the head with the correct info.
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07-30-2020 10:02 AM
I see that now it is a credit then applied to some services thanks all
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07-30-2020 09:54 AM
I have seen these lines. They are credits. Whether asked for or not. They've fixed something or compensated for something. gpixel4 has it.
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07-30-2020 09:40 AM
@Wingman When you say a "fee" do you mean a charge or a credit on your account?
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07-30-2020 09:38 AM - edited 07-30-2020 09:41 AM
@Wingman What plan are you on? I have never heard of this fee. So, a screenshot would help us to see what it is as suggested by @Dunkman . If you would rather not post it here. Then contact the moderators and ask them to look into and explain it for you. There are 2 ways to contact the Moderator Team:
- Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
- Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
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Welcome to the community.
FMI could you please post what it is here. Thanks.
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07-30-2020 09:33 AM
Maybe screenshot your payment history page. Might give us some more information.
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07-30-2020 09:29 AM - edited 07-30-2020 09:30 AM
@Wingman that's a credit to you for something that went wrong with your services at some point.
did you ever have a discrepancy with your mobile plan?