07-30-2020 09:28 AM - edited 01-05-2022 12:36 PM
I have a $25 fee labeled as System issue does any one know what that is?
Solved! Go to Solution.
07-30-2020 10:24 AM
07-30-2020 10:20 AM
I have no idea how to correct that error of adding a fix to myself
07-30-2020 10:14 AM
Will do sorry about that.
07-30-2020 10:05 AM
@Wingman wrote:I see that now it is a credit then applied to some services thanks all
@Wingman Awarding yourself the solution is usually discouraged unless no one helped and you did indeed figure it out solo. In this case I think you should give the solution to @gpixel as he was the first to hit the nail on the head with the correct info.
07-30-2020 10:02 AM
I see that now it is a credit then applied to some services thanks all
07-30-2020 09:54 AM
I have seen these lines. They are credits. Whether asked for or not. They've fixed something or compensated for something. gpixel4 has it.
07-30-2020 09:40 AM
@Wingman When you say a "fee" do you mean a charge or a credit on your account?
07-30-2020 09:38 AM - edited 07-30-2020 09:41 AM
@Wingman What plan are you on? I have never heard of this fee. So, a screenshot would help us to see what it is as suggested by @Dunkman . If you would rather not post it here. Then contact the moderators and ask them to look into and explain it for you. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
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Welcome to the community.
FMI could you please post what it is here. Thanks.
07-30-2020 09:33 AM
Maybe screenshot your payment history page. Might give us some more information.
07-30-2020 09:29 AM - edited 07-30-2020 09:30 AM
@Wingman that's a credit to you for something that went wrong with your services at some point.
did you ever have a discrepancy with your mobile plan?