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System issue fee

Wingman
Good Citizen / Bon Citoyen

I have a $25 fee labeled as System issue does any one know what that is?

10 REPLIES 10

@Wingman Use the 3 dots on the top right of your original post to remove the solution and reassign it to @gpixel . Thanks. Stay safe. 

Wingman
Good Citizen / Bon Citoyen

I have no idea how to correct that error of adding a fix to myself

Wingman
Good Citizen / Bon Citoyen

Will do sorry about that.


@Wingman wrote:

 I see that now it is a credit then applied to some services thanks all


@Wingman Awarding yourself the solution is usually discouraged unless no one helped and you did indeed figure it out solo. In this case I think you should give the solution to @gpixel as he was the first to hit the nail on the head with the correct info.

Wingman
Good Citizen / Bon Citoyen

 I see that now it is a credit then applied to some services thanks all

Anonymous
Not applicable

I have seen these lines. They are credits. Whether asked for or not. They've fixed something or compensated for something. gpixel4 has it.

kb_mv
Mayor / Maire

@Wingman When you say a "fee" do you mean a charge or a credit on your account?

gblackma
Mayor / Maire

@Wingman What plan are you on?  I have never heard of this fee. So, a screenshot would help us to see what it is as suggested by @Dunkman . If you would rather not post it here. Then contact the moderators and ask them to look into and explain it for you. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to the community.

 

FMI could you please post what it is here. Thanks.

Dunkman
Oracle
Oracle

@Wingman 

Maybe screenshot your payment history page.  Might give us some more information.

gpixel
Mayor / Maire

@Wingman that's a credit to you for something that went wrong with your services at some point.

 

did you ever have a discrepancy with your mobile plan?

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