Switching subscriptions

[bobk1128]

Hello,

Considering switching my subscription to $29/month.
You charged me $35.05 on Apr 09 for my existing subscription that runs out on May 09.
If I switch now, are you going to recalculate my subscription and issue a credit?

Thank you.

[hTideGnow · Accepted solution]

hi @bobk1128 if you use Change Now to change plan, PM will charge you full new amount and start new cycle, but no partial refund to your earlier cycle 

Better to use Change on Renewal to schedule plan change 

[fixin1]

@bobk1128 - PM doesn't do refunds for unused months.

I would recommend to click "Change On Renewal"

Also - if you are on the Legacy Rewards system you may lose all of your bonus data.

For the weird charge - please contact CS_Agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

You could also have lost a referral credit from Refer-a-friend.