Switched plan and now no phone service!

[Happygal47]

I switched from the $15 to $25 plan and changed my credit card. Thought it would be easy. Public mobile now says I'm deactivated. I submitted a ticket but haven't heard back. I tried to re-enter the  request for the $25 plan, tried to re-pay. It says I'm on autopay, but also says I'm deactivated. Can't make calls as phone not active. So frustrating. When I try again to pay it takes $6 and says my credit on my account is $10, but says I can't reactivate as I have insufficient funds in my account. What???

[darlicious]

@Happygal47

Always follow these steps when making changes within your account. It helps avoid error messages and glitches and generally makes the pm site happy...

1. Clear your browser history and close all tabs.
2. Reboot device (optional but if its been awhile....)
3. Open one tab only in secret/incognito mode.
4. Use Firefox, Chrome or Safari as they work best.

It's always best to pay manually when changing plans. Immeadiate plan changes require it but when a scheduled plan change goes to the renewal process this system tends to cause the autopay to fail if there is insufficient funds in the account to cover the cost of the new plan.

Follow the advice as above.....add enough funds to cover the cost of the new plan and apply the payment. Return to the overview page and click on reactivate if necessary. Log out and reboot your phone.

[111111]

Hi @Happygal47 What is your current account balance?  Make a payment for $15.00 and you should be active again.  You need to pay the difference of your new plan and your current balance 

[gpixel]

@Happygal47 

when changing plans "always" add the funds first, then make the plan change. pm payment system cannot handle this process very well.

you said you have $16 currently in your funds?

then manually add $9 to your account and click "reactivate" 

• make sure to choose "other, enter the desired amount" do not choose "amount due"