@c_a_v
Starting in May, Public mobile is transition all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?
With the transition, you lost your $2/month autopay and up to $5/month loyalty rewards unfortunately.
Here is the announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...
It is a mandatory switch, so the migration can not be stopped or reversed.
If you login into your self service account and your rewards section, you should see you referral points and a welcome 5 points. Once you get 15 points, you can redeem for $15 credit. Unfortunately, you will be charged plan amounts without the monthly discounts going forward.
https://www.publicmobile.ca/en/ab/get-help/articles/public-points
