@Lehaha
Failed to port in upon activation? If the old account is still active or not active (but not canceled) and with koodo or telus you can still port in thru the change number feature in the self serve account. You will need the following info....
- Provider
- Full name on the account.
- Phone number
- Old provider's account #.
- Or if the account # cannot be provided the IMEI# of the phone. Just double check that you enter the IMEI# correctly. Worse case scenario you can use the account's PIN #.
Then ensure the old Sim card is in the phone to reply YES to the PAT ( porting authorization text) within 90 minutes of receiving it. If that is not possible then call the old provider's customer service line immediately after you request the port to verify you are the account holder and verbally authorize the port request. If the phone number is from PC mobility or koodo prepaid the procedure to transfer the phone number is to take a temporary number and contact customer support to transfer the phone number over and assign it to the account.
If your friend intends to stick with the new number make sure they remove any payment card set up for pre-authorized payment and/or cancel the old account if it is a postpaid account.
