@Shurik24 wrote:
Hello,
A few day ago I bought a sim card on PM website + got $29 plan (10GB). I didn't get the sim card yet, but I see there is another plan for $29, but 20GB. Could you please let me know how to switch to 20GB plan?
Thank you!
Hey @Shurik24
Since you haven't registered the plan yet, reach out to a CS Agent for help.
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Also, this SIM card you ordered may take several weeks to get.
To get a new SIM card the fastest routes are these.
https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.
Amazon - Here you can get it cheaper and maybe a few days wait $4.99
Don’t worry about paying extra fees. You can reach out to a CS Agent and show them proof of purchase and they will gladly credit your account the amount paid, minus taxes.
