Suspending Activity

[IsaPaul]

Hi,

I will be out of the service region for at least 50 days. I want to suspend my service for the next 50 days. (I have a 90 day plan.) Will it be as simple as clicking "Suspend Service" online today and clicking "Resume Service" (or whatever it says) in 50 days? I am assuming that the 90 days that I have to resume service to retain my phone number starts when I suspend service. Is that correct?

[pm-smayer97]

So a thread that is less than 6 weeks old is considered old (though I do get the "Solved" part may be a more significant factor).

Anyway, thank you for the informative reply.

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[wetcoaster]

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@pm-smayer97 wrote:

After an account goes into "suspended" mode, after it expires, when it comes time to renew before the 90 days lapse, do you get access to the last plan on record or are you starting from scratch in having to select the from the then-available plans?

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@pm-smayer97

You have posted in an old and solved thread, the chances that someone is looking at this and answers your question in a timely manner is slim, for future reference you are better off starting your own topic.

If you turn off auto pay and your plan does not renew, your previous plan is the default that you can re-activate by toping up the available funds in self serve. As long as you do so within 90 of your last day of service - after that your account will be closed and your phone number is lost. (We recommend that you re-activate around day 85, just in case.)

If you choose to change your plan at the time of re-activation of your suspended plan you will need the help of the moderator team.

You will only have access to in-market plans for those plan changes and will loose access to your previous plan if it is not offered anymore. So, consider plan changes carefully if you are on a grandfathered and/or promo plan.

[pm-smayer97]

After an account goes into "suspended" mode, after it expires, when it comes time to renew before the 90 days lapse, do you get access to the last plan on record or are you starting from scratch in having to select the from the then-available plans?

-----------------------------------------------------------
Go here to the thread below if you want to be notified when a new Public Mobile (PM) promo and changes comes out!

https://productioncommunity.publicmobile.ca/t5/Public-Lab/Subscribe-to-this-thread-if-you-want-to-be...

[computergeek541]

There aren't any "vacation" options available.  Once you have an active plan, your days remaining continue to count down.

[Luddite]

Just leave your account as is. Suspending does not change your expiry date it just cancels your service. Plus it starts the 90 day countdown that would not start until your next expiry. If you won't be back before then turn off autopay and restart your account when you return.

More info here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M...

[wetcoaster · Accepted solution]

PM's prepaid service doesn't have the same suspending function that a post paid carrier would have.

If you are in the middle of your 90 day plan, it will just run its course. The stolen phone / suspention mode is handy if you loose your phone and don't want anybody use it. However, the suspended days will not be added to your current cycle.

If your renewal date is while you are away, you can cancel auto pay and remove your payment information. If it's not paid up at renewal your account goes into suspended mode for a maximum of 90 days, if you don't make a payment / activate a plan in that time period you will loose your account and phone number forever on day 91 after your last day of paid service.