Suspended account

[Alucas]

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

[gpixel]

@Alucas

•  remove the sim and restart your device, then reinstall the sim. 
• login to your self serve and click the "reactivate" button

@LurganIeUk 

[Triguy · Accepted solution]

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Alucas]

Cant text or call

[Alucas]

Yes the phone itself is shes able to get on wifi and watch videos etc

[Triguy]

Does your service work ?  If not the try the following:

Try making a manual payment of a $1.  Also try making your phone lost then wait 5 minutes and mark it found.  If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

[kb_mv]

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@Alucas wrote:

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

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@Alucas Is everything is working normally? Other than that message ?

[Alucas]

Thanks Checked online it says paid yesterday but tried using today and saying account suspended, if its paid how can they suspend it

[hairbag1]

@Alucas...

dial 611 to find the status of your account.