Suspended account

[Xassan]

I am having trouble paying with my credit card, i bough forty dolers voucher and added to my online account via redeem voucher but my account is still suspended where did my forty dollers go?

[Xassan]

yes idid it didnt work, thanks though

[Xassan]

i did request a ticket it is asking for my sim  card #?/

[hairbag1]

@Xassan 

did you try to reboot the cellphone...see if that helps.

[EB0 · Accepted solution]

@Xassan 

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437