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Suspended account

Xassan
Good Citizen / Bon Citoyen

I am having trouble paying with my credit card, i bough forty dolers voucher and added to my online account via redeem voucher but my account is still suspended where did my forty dollers go?

4 REPLIES 4

Xassan
Good Citizen / Bon Citoyen

yes idid it didnt work, thanks though

Xassan
Good Citizen / Bon Citoyen

i did request a ticket it is asking for my sim  card #?/

hairbag1
Mayor / Maire

@Xassan 

did you try to reboot the cellphone...see if that helps.

EB0
Deputy Mayor / Adjoint au Maire

@Xassan 

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.