Suspended Account

[Stickyjonz]

Just a curiosity question...
Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?
And, if so, from where?

[KG]

I also came from Rogers - but on the 15th!

[tylerA100]

Same problem here.. joined on July 25th and paid for 3 months. Was working fine last night now account is suspended and says I have to pay $126 again

[KG]

Same thing happened to me! says I didnt pay and just paid for my account 4 days ago!!!

[mymy3007]

Don't!!!! They won't give you back your money, they will give you a credit so if you are waiting to have your money back, it won't work!!

[Solafson]

Same problem here. This number came from Bell. 

[simonbud]

I guess I'll pay and then demand to be reimbursed later?

[horaciow]

Awful.. The worst is that nobody answers....

[simonbud]

same here. I signed up and payed for 90 days exactly 1 month ago. maybe their system got confused? It's very inconvient though.

[shackpak]

Me too. This is ridiculous. I need my phone for work. I'm about to message the CRTC. 

[shackpak]

Telus on August 11th. Anybody know how long it usually takes the MOD's to respond??

[Staceybarbour]

Same here. Account suspended for no reason. Wrote a mod as well over 4 hours ago and no response yet

[Surtock]

Exact same problem here, except I needed my phone this morning and had no options other that to pay to get it working again. I'm waiting for a reply from a mod to get a refund.

I can't find anything in my bank account from my first payment though which is strange.

I signed up Aug 3 and thought I paid 90 days in full. I wouldn't have had service if I hadn't I'm sure.

[Surtock]

Exact same problem here, except I needed my phone this morning and had no options other that to pay to get it working again. I'm waiting for a reply from a mod to get a refund.

I can't find anything in my bank account from my first payment though which is strange.

I signed up Aug 3 and thought I paid 90 days in full. I wouldn't have had service if I hadn't I'm sure.

[mymy3007]

I have sent a private message to a moderator 4 hours ago and never answered me back. My dog has a cancer ( just learned this morning) and I have to make phone calls and waiting for my vet to call back. Bad timing !!!

[whopawho]

same problem. service got suspended Aug-19.

Any body know how to solve this issue?

[jenniferv1]

Hi, I am also experiencing this exact same issue. i have read maybe 150 other related threads regarding this issue and apparently a lot of other people are affected. I joined on Thursday August 17, ported my number over from Rogers. All day Friday (Aug 18) my phone worked fine, I was able to make calls send texts use data. And today I wake up to see my account is suspended (although I already paid the full amount). I am extremely irritated by this. New customer and already experiencing problems. That is the reason why I ran away from Rogers.. 

MODs PLEASE HELP. 

[jkoolen]

I'm having this problem with the numbers I ported from Rogers for my mother and sister. My mother is actually a coach hosting a soccor tournament today for many athelets with special needs that are prone to seizures....

This couldn't have happened at a worst time 😞

[mymy3007]

HI, I have the same problem. I changed my plan 2 weeks for a 90 days plan (that I already have paid) and this morning tried to make a phone call but didn't work, it says that my account is suspended. Last night was ok!!

[jdebor01]

That's what I'm thinking. No way I'm paying another $120. Did you message a MOD and have they responded?

[mohnur]

I have the same issue and didn't port anything. New phone number selected.

[Stickyjonz]

I really don't know, for sure. But logically, if you already paid for your 90 days, there is no way that you will need to pay again.

[jdebor01]

Also, does that mean I need to pay the $120? Not sure if you know the answer.

[jdebor01]

So, I'm not the only one? I came from Telus.

[Stickyjonz]

Okay, I was just curious if it was a porting issue. I guess it might be... but if your number was ported that long ago, I would guess not.

[bondmi · Accepted solution]

I am having the issue today... also took money from my car and showing on account .. Waiting to hear from MOD, mine was ported from TELUS over a year a go... dont think thats the issue.

[tehrlich]

Yes, I was with Teksavvy which was Bell originally. Problem seems to be all sorts of billing errors. I paid for 3 months but the debits and credits are almost triple what they should be.