12-23-2017 09:52 AM - edited 01-04-2022 03:10 PM
I have a screenshot that explains it best. My last payment was October 24, I was suspended Nov 23 (as I left the country for a month from Nov 21-Dec 22 and purposely didn't pay that month), and I return today to find it saying my Account will be deactivated tomorrow and I will lose my phone number. That is 60 days, not 90. Which in the screen shot the message at the top clearly says 90. Should I write to the mods immediately, as this is tomorrow it will be deactivated? It's also Christmas break and a Saturday. Can I expect a response?
Or is this the normal policy and the 90 days that it's talking about just false?
Thanks in advance!
(This is my first post, I hope it's in the correct spot and done properly)
12-23-2017 11:30 AM
Seriously, this list needs to be included front and center in the knowledge base.
12-23-2017 11:00 AM
Okay will do. I'll post their reply after if the mods don't respond here as well.
Thanks for the help, was getting worried.
12-23-2017 10:37 AM
From page 1 of the "Terms of Service": https://www.publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf
"Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated."
12-23-2017 10:30 AM
Though not a PM employee, I can confirm that 90 days is correct inspite of the message in your account. If you want a definitive response send a private message rather than awaiting response to a "tag".
12-23-2017 10:04 AM
Thanks for the reply!
That could be it!
Okay so hopefully we can get a definite confirmation on that before tomorrow when I lose the phone number I've had for 3 years haha. If not I guess I'll just add money to the account to save it.
@CS_Agent Can someone confirm if this is the case, please? Thank you!
12-23-2017 09:58 AM
I think this is an ongoing system problem, where the message shows up after 30 days, despite the fact that the Moderators have confirmed that you actually do have 90 days.