Suspend Account

[DKLett]

Pleae assist to Suspend my account & remove the credit card

[DKLett]

Hey Hairbag 1 -

Quite agree -  the TELUS rep that finalized my switch from PUBLIC Mobile to TELUS Mobility advised on 13 February that my Public Account was SUSPENDED.

Sadly, she screwed-up the Contract - which caused many TELCONs to finally achieve a proper Contract; at which time the TELUS agent advised that as soon as the sim card was changed the Public Mobile Contract was suspended & he would finalize this action. Never Happened 😖

More recently it has required 3 separate converstions with you folks to finally get it done.

Suspending a PM Account is NOT easy; moreover, removing a Credit Card is even more difficult.

However, it's finally completed - with many thanks to the Public Mobile Community gang 😘

[hairbag1]

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@DKLett wrote:

Thanks for your support -

I switched to TEUS Mobiltiy last February, taking advantage of Public Mobile offer TP2P25.

The subsequent administrative Public Mobile & TELUS F#%$K UP is quite amazing.

Having removed & replaced my sim card  - I have now realized that it's impossible to Suspend your Public Mobile Account; moreover, it;s also impossible to remove a pre authorized Credit Card.  Seems NO CONNECTIVITY is possible between the two separate TELUS business platforms. CRIMINAL.

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Once you successfully transfer your Public Mobile number to Telus; your Public acct is "supposed" to be deactivated automatically. As you found...that's not always the case. Just use the link I sent and they'll be happy to refund or credit your Telus acct for any charges after the transfer to Telus. Watch your Community in box for when they respond to you..

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DKLett]

Thanks for your support -

I switched to TEUS Mobiltiy last February, taking advantage of Public Mobile offer TP2P25.

The subsequent administrative Public Mobile & TELUS F#%$K UP is quite amazing.

Having removed & replaced my sim card  - I have now realized that it's impossible to Suspend your Public Mobile Account; moreover, it;s also impossible to remove a pre authorized Credit Card.  Seems NO CONNECTIVITY is possible between the two separate TELUS business platforms. CRIMINAL.

[hairbag1]

@DKLett 

we can't but when you message Customer Support with your request...they'll do it...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you're leaving Public Mobile for another provider and taking your number with you...your Public Mobile account is automatically deactivated when you transfer your number to new provider successfully.