Surplus charge

[Puces2]

While on a trip, I received a message that my gigs were getting low. I requested 1 extra gig for the month, however I was charged for 3!

Can I get reimbursement for the other 2. Therefore I want to pay $15, not the extra $30)

[dabr]

@Puces2   You might want to take a look in your rewards page as the data/minutes is much cheaper to purchase for roaming or domestic use if you have enough rewards points available to use up.   Currently there is an option to get 5GB/5 points redemption for 30 days usage.

[Puces2]

I did get service and everything is good now. Thank you for following up.

[hTideGnow]

hi @Puces2 

of course you can.  PM support agent can help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage