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Support

Sandjo
Great Neighbour / Super Voisin

How long does it take to get an answer from support?

 

4 REPLIES 4

vishnubk
Great Neighbour / Super Voisin

Ideally, you get a response in less than an hour but due to ongoing promotions, the wait can be longer. I ported to PM last week and had an issue. It took about 2 hrs to receive a response but after that, all subsequent responses were immediate and the agent worked with me to fix my issue. If your situation is urgent, please submit a ticket so that your query is tracked. Rest assured, PM support is great. I hope your query gets addressed soon. 

Boki
Great Citizen / Super Citoyen

Usually 1-24 hours (as per my experience). Sometimes your question is 'lost in the mail'.

But if you open a Ticket at least it can be tracked so do not contact agents directly.

Chalupa_Batman
Mayor / Maire

Hi @Sandjo 

Normally within a few hours. However, because of these explosive promotion offers happening, it may take up to 12 hours.

May I ask what your concerns are? Maybe we can help here in the forums. We're pretty smart cookies here!! 

fixin
Deputy Mayor / Adjoint au Maire

@Sandjo - Within 24-48 hours. Last Saturday they said that they had a large amount of tickets getting sent so don't be angry if it takes about 2 days but they can respond up to 30 minutes, but usually after replying it is an hour before getting a response from CS_Agent.

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