cannot log in to account

[Babitjulka]

everytime i log in itsays 

forbidden A1

i tried reloading clearingcache etc still no luck

there is no customer service atall

[Babitjulka]

 

[Babitjulka]

I have tried different laptop and different phone same 

forbidden a1

when I do in app it’s shows it’s going to load but stay at Same Home Screen and nothing happens 

[will13am]

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@computergeek541 wrote:

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@will13am wrote:

@Babitjulka , the forbidden A1 blank screen occurs quite often.  Refresh the web page and it will eventually resolve.  

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That does sometimes work, bu other times, I need to either do one of force close, clear app storage, or do a device restart.  The blank screen with unatuhorized or foridden AI messages is annoyance that I suspect that many customers won't know how to get around.  It points to a flaw in the software programming.

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On one of my phones, reinstalling the app does not do anything, only clicking on the banner links eventually load the online account.  

[will13am]

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@Babitjulka wrote:

tried many time same  

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Browser or app?  I found that for the app, if I click on the banner links on the bottom, that eventually causes the landing page to load.  For browser refresh has always worked for me.  

[computergeek541]

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@will13am wrote:

@Babitjulka , the forbidden A1 blank screen occurs quite often.  Refresh the web page and it will eventually resolve.  

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That does sometimes work, but other times, I need to either do one of force close, clear app storage, or do a device restart.  The blank screen with unatuhorized or foridden AI messages is annoyance that I suspect that many customers won't know how to get around.  It points to a flaw in the software programming.

[Babitjulka]

tried many time same  

[Babitjulka]

same error forbidden A1

[will13am]

@Babitjulka , the forbidden A1 blank screen occurs quite often.  Refresh the web page and it will eventually resolve.  

[softech]

@Babitjulka is your PM phone service working?? Try to login My Account again using Incognito mode, and try accessong from another browser or even another device