Suggestion: E-mail / Text alert about failed auto-payment

[capnNorthAMERCA]

Some of us have had these issues before.  Your plan is supposed to auto renew, it fails.  You find out about the failed renewal when you go to make a call and it can't be completed.  

Can we have a system where you're e-mailed, texted about a failed auto-renewal please?

Thank you Public Mobile for the great service!

[hairbag1]

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@capnNorthAMERCA wrote:

Some of us have had these issues before.  Your plan is supposed to auto renew, it fails.  You find out about the failed renewal when you go to make a call and it can't be completed.  

Can we have a system where you're e-mailed, texted about a failed auto-renewal please?

Thank you Public Mobile for the great service!

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In the meantime...there's a workaround for that. If you manually load the equivelent of your plan costs to Available Funds, a couple of days ahead of renewal, the renewal process is happy. Use the valid credit card on your account or even get a payment voucher from retail outlet and add it by calling 611.

[LovesToPM]

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@capnNorthAMERCA wrote:

Some of us have had these issues before.  Your plan is supposed to auto renew, it fails.  You find out about the failed renewal when you go to make a call and it can't be completed.  

Can we have a system where you're e-mailed, texted about a failed auto-renewal please?

Thank you Public Mobile for the great service!

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You're supposed to receive notification, but these are not 100% guaranteed as well.

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