Subscription

[Melanie33]

My account currently says that it is on hold because my subscription ended but i didn’t choose to end it and it is still working. What does this mean and how can i fix it?

[hTideGnow]

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@Melanie33 wrote:

Should that be fixed by tomorrow then?

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HI@Melanie33   if you  still have service now, then yes, it will change to a activate status later

if you don't have the service now, you have to follow what I said above to pay and restart the service

[Handy1]

@Melanie33  Yes , even by lunch time today possible 

give it few more hours 

[Melanie33]

Should that be fixed by tomorrow then?

[hTideGnow]

HI @Melanie33   it is payment issue

call *611 and make a manual payment if you know the 4 digits pin

or login My Account and make the payment to restart subscription 

or go to Shoppers drug mart or Shell, but a voucher and load the voucher using *611 to restart the service first

[Handy1]

@Melanie33  If services are still working and it says this and todays your renewal you can ignore it , the system just hasn’t updated yet