Subscription

[kimmy45]

I accidently set up another subscription part ways how can I delete it please help me

[kimmy45]

Thanks

[hTideGnow · Accepted solution]

hi @kimmy45 no PM is one email for one account. You need to use another email to create a new account 

[kimmy45]

Thanks for the help..... Just another question is it possible to add another phone with another number to an existing subscription?

[hairbag1]

So many interpretations of the original question !!

[hTideGnow]

HI @kimmy45 

so, it was a new subscription? you want to cancel the subscription? or you want to cancel the port?

if you want to cancel the subscription, support agent can help, but not sure if they can refund the amount, check with them.     please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[hairbag1]

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@kimmy45 wrote:

I accidently set up another subscription part ways how can I delete it please help me

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Do you mean you changed your regular plan to a different plan ? If so, did you select Change Now or Change at Renewal ?

[Meow]

Did you get charged? Did you activate SIM?
If not I would not worry about.