8 hours ago
Hello
I canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary.
Would you please reimburse me for the unused plans and make sure my plan and the subscription are canceled?
5 hours ago
Actually, it was well before July 14 that I unsubscribed from this plan... I wasn't even in Canada during the last couple of months to use my sim card.
5 hours ago
I unsubscribed from the plan, which stops the payment process.
It worked on another plan of mine.
8 hours ago
HOW did you 'cancel' your subscription?
Did you port out your number? Did you ask agent to remove your credit card info from your account?
8 hours ago
@Apilali , please use the chat symbol on the lower right corner of the web page to initiate a support ticket.