Subscription

[Apilali]

Hello
I canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each  $38.42). I didn't use this plan or sim card as it was temporary.
 
Would you please reimburse me for the unused plans and make sure my plan and the subscription are canceled?

[Apilali]

Actually, it was well before July 14 that I unsubscribed from this plan... I wasn't even in Canada during the last couple of months to use my sim card.

[Apilali]

I unsubscribed from the plan, which stops the payment process.

It worked on another plan of mine.

[Meow]

HOW did you 'cancel' your subscription?
Did you port out your number? Did you ask agent to remove your credit card info from your account?

[will13am]

@Apilali , please use the chat symbol on the lower right corner of the web page to initiate a support ticket.