Subscription

[anp1]

Hello Sir,

I updated my payment card details and paid subscription ($34 plan) and My account states current subscription cycle as "3Aug2024-2Sep2024". Still I keep getting messages via 611 that my plan was not updated. Why?

Thanks,

Anand

[anp1]

Yes, I will follow the suggestion from EBO. Thanks

[hTideGnow]

hi @anp1 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[EB0 · Accepted solution]

@anp1 

If your phone is working, calls, texts and data, you can ignore the message, otherwise you can submit a tick through the chat bot.