Subscription pause and renewal

[robm54]

If I unsubscribe my account in order to pause it for 2 months, will it automatically subscribe me back to my old plan when I re subscribe, and will I retain my previous bonuses, rewards, etc? Thanks Rob

[jimbobs2023]

Thanks for the clarification. 

So to recap, it is the non-payment that puts account into suspension and payment (within 90 days) that reactivates it from the date of payment.

[computergeek541]

---

@jimbobs2023 wrote:

I was going to ask a similar question but about the timing of suspension.  I won't need my service for about 6 weeks.  When I toggle off Subscribed, does my service become inactive immediately or at the renewal date. And, at the other end, when I toggle on Subscribed, does my service reactivate immediately?

---

The option is poorly named and leads to many questions and also leads to customers incorreclty believing that this instantly shuts the service off.  Disabling autopay does not disable the your plan.  That option is only for the "subsciption" to autopay. It only disables automatic plan payment/renewal (although a plan will still renew if there are enough availiable funds in your Public Mobile account on renewal day).  Disabling autopay actually nothing to your current service.  

As to  your question about re-enabling autopay, that does not automatically make your service resume.  Whenever a payment is missed, the payment to get the plan going again needs to be done manually.

[jimbobs2023]

I was going to ask a similar question but about the timing of suspension.  I won't need my service for about 6 weeks.  When I toggle off Subscribed, does my service become inactive immediately or at the renewal date. And, at the other end, when I toggle on Subscribed, does my service reactivate immediately?

[robm54]

Many thanks for your help! Rob 

[hTideGnow · Accepted solution]

hi @robm54 

pausing the plan, suspending the account, don't affect your plan. So, you can suspend the account for up to 90 days and when you come back and resume the service, you will be resuming the same plan

to suspend the account, just login My Account, Payment, Manage Subscription and toggle off Subscribed  (that will turn off Autopay)

When you are ready to come back, just go back to the same page and turn on Subscribed and then make a manual payment.