Subscription not renewing

[Ecameron]

Hi

My subscription isn't automatically renewing, and my debit card has been updated so I need to update my payment method with the new expiry date and cvv.

I'm trying to do this through the website but it is persistently not loading. See photo attached.

 

[Handy1]

@Ecameron  Wait one full hour and try again in the app if no luck please submit ticket with support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Ecameron 

Try clearing the cache/browser data and then trying again. Also I would suggest trying the Public Mobile app. You can fully manage your account from it. 
Once in your account go to the payments section, then manage subscription . Here you can update your credit card. Once your payment is updated there should be a button to resume service and make immediate payment if your service is currently on hold.