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02-17-2024 02:45 PM - last edited on 02-17-2024 02:53 PM by computergeek541
So my payment has gone through, I'm on step 6 on the app it says subscription not activated. It won't let me do anything else, I can even cancel it. Idk what to do now.
Solved! Go to Solution.
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3 weeks ago - last edited 3 weeks ago
i had the same problem.. subscription not activated.. i chose esim at an earlier step, but what solved this for me was opening the email (with the esim qr code) on my desktop and scanning the qr code that they sent.. esim installed and subscription activated 🙂
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05-17-2024 10:06 PM
I have the same issue. I think I have entered incorrect IMEI number. I am now stuck in step 6 after payment went through successfully
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05-12-2024 11:04 AM
My issue happened tho because I originally had an account with them under a different phone number. So the verification code kept sending to it. They instead sent it to my email so I could activate.
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05-12-2024 11:01 AM
Hi, my issue was away ago but from what I remember I was having issue getting confirmation code to activate my account, my payment went through but it wouldn't let me activate my account. They told me originally to try logging in and out of my account but that didn't work and then delete the app then re download it.
I eventually have a private message with customer support agent and they got me through it. They somehow sent me an activation code and then my problem was resolved. Here is how and they responded fairly quick to me.
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.
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05-12-2024 10:46 AM
hi @Aden7777 did support tell you what was the problem ?? did they give you a new eSIM or new physical sim to resolve it??
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05-12-2024 10:43 AM
Yes I got mine resolved
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05-11-2024 08:11 PM
hi @hannah_m
support got that resolved.
how long you submitted ticket? agent usually reply within 4 hours, usually faster. Just make sure you check the Community inbox here :
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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05-11-2024 08:10 PM
Thanks @hTideGnow - I already submitted a ticket. I just noticed in all of these threads that no one comes back to say support got back to them and it was resolved 🙂
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05-11-2024 08:08 PM
HI @hannah_m
this is an activation problem and you need support agent to fix it on the system.
Since the account is not activated yet, better to just submit ticket via direct message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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05-11-2024 08:07 PM
@Aden7777 - Did you ever get this resolved? Or anyone else who has encountered this issue?
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04-02-2024 11:10 PM
I'm having that issue as well. And the payment has already gone through
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03-19-2024 12:22 PM
Same like my problem. How to activate if 6 digital code not coming?
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02-17-2024 03:32 PM
no that's what I am on right now, I'm tried to transfer my phone number from previous provider but now I'm stuck with the subscription not activated error
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02-17-2024 03:29 PM
@Aden7777 if you have "Subscription not activated" error , you should not be at Step. 3. Did you got pass the phone number choosing or number transfer step??
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02-17-2024 03:24 PM
I still have my old provider SIM card in. I did the ESIM because it works with my devices and it was free. I'm on step 3 where it wants to download the app which I did and did all the steps but it just saying it won't activate.
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02-17-2024 03:00 PM
try this,
- Click Logout on top left of the screen
- Wait 5 mins for the system to configure on the back end.
- Then log in again using the Email and Password.
- The app will then sends a code to the Email again,. Enter the code
- and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after
if that does not work, open ticket with PM support:
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02-17-2024 02:50 PM
Out of curiosity @Aden7777 , have you tried the SIM card in the device to see if ANY services work?
If not, you could try to uninstall the app, reinstall and try again.
Alternatively, reach out to customer support:
To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.