Subscription not activated

[voivode]

Hi, i tried to activate a plan but stoped at step 6. Error message: subscription not activated

is asking to contact support, I talked to someone at the chat but they told me they can not help and try here.

Thanks

[Handy1]

@rdgo  What have you tried where are you stuck . Have you tried activating on the app ? All activations need the app to complete 

[rdgo]

I don't have time for this not any provider can charge you and not give service or costumer service. We are PAYING for a service that's not free

[rdgo]

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC 

[Handy1]

@rdgo @Use this direct link to message support give them sometime there really busy with Black Friday promos . I just had wait two days for a reply that I submitted in the 24 and only heard back today . It’s not normally this busy but it’s been one heck of a Black Friday weekend . I can assure you if you were wrongfully charged they will credit you .

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[rdgo]

I've trying online chat and the community moderator nobody helped me my credit card was charged I paid for a service that I never get. Guys the only option we have is open complains at CRTC

[hTideGnow]

HI @voivode 

you activated with physical sim or eSIM

if physical, still try your sim card and see if it connects to PM network.  If eSIM, check if the eSIM was actually already installed but just not set to active.  And check if you get any Welcome email and scan the QR code 

If that does not help, please submit ticket with CS agent

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@voivode  Are you trying to activate on the App ? All activations need the app to activate . But if you need PM support here’s a direct link to them 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437