Subscription not activated. Please help

[PublicMobUser88]

I already paid, payment went through. Subscription not activated. When I click Get Support and then log in, I am stuck on a blank white page when a button "Done" on the top right hand corner. 

[Chalupa_Batman]

I think the important question is...  does your phone accept eSIM? If not, you may require a physical SIM card. If you do need one, you can contact a local Telus store and see if they have any or you can purchase one off of Amazon. Just don't purchase directly from PM.

[HALIMACS]

@PublicMobUser88 

Try rebooting your device, resetting network connections, toggling airplane off/on.

Indeed, any one of the above options may work.

Try them all and see ...

[PublicMobUser88]

Yes through the app. I chose the eSIM option

[mojorising]

Are you doing the activation through the PM app? If not, you're going to need it to complete the activation.