Subscription error

[KittyGirl]

My subscription won’t activate. I paid and I registered my sim, picked my number but it says subscription error and it’s locked to that screen on the app. 

[BKNS27]

@KittyGirl 

Try uninstalling and reinstall the app and try again.

If that didn’t work then contact a CS_Agent through the Chat icon and type in Submit a Ticket for an agent to help.

[hTideGnow]

HI @KittyGirl 

are you activating physical or esim?

if physical sim, test the sim in a phone first

if you still need support help,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with My Account login and unable to submit Chatbot ticket,  you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437