Subscription Not Activated

[JackoKwan]

@CS_Agent 

I have trouble activating my subscription. It stated, Something didn't go right while activating your subscription. Click below to contact a customer support agent.

But whenever I tried to sign in, it just froze and nothing happened.

[Lon]

I'm a brand new subscriber and had the same problem. When I tried to get support using the chatbot it was giving me a message that agents were too busy to serve me and it would disconnect. I attempted several times over the week without being able to connect. Next I tried what people on the community forums here suggest, to start a DM with a CS agent, however after a couple days still no one responded to that DM. But today I attempted the chatbot support request yet again and was finally able to submit an actual ticket and get through to someone - at that point they were able to help me promptly.

I'd suggest send the private message to CS agent as others suggested and also keep checking back with the chatbot to see if you can get through at a moment when they are not too busy to disconnect you right away.

[hTideGnow]

HI @JackoKwan 

if it is physical sim, then it probably really a problem on the system side.  Please submit ticket and check your Community inbox after.  You should get a reply from them in an hour 

[JackoKwan]

Physical sim

[hTideGnow]

HI @JackoKwan 

esim or physical sim?

[JackoKwan]

I already tried signing off and on several times. I even tried uninstall the APP. It has not been working since last night. I used an actual sim. 

[hTideGnow]

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@JackoKwan wrote:

Yes, I use the APP. I also tried submitting a ticket using the link. But after relogging in, where can i find my sent message? I just want to make sure I successfully submit my ticket and CS Agents would receive it.

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HI @JackoKwan 

try what I suggested above.

if you need to submit ticket,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@JackoKwan !Watch your community inbox for supports reply , or you can use this direct link to the community in box https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @JackoKwan 

yes that error happens sometime

Logoff the app, wait 5 mins and try login again after the 5 mins

it should work after

And if you are activating an eSIM, please check your phone's SIM Manager screen, the eSIM migh have installed and just not enabled.  The error message might also be for that.  Just enable it and you should be good (might need a phone's Reset All network to complete)

[JackoKwan]

Yes, I use the APP. I also tried submitting a ticket using the link. But after relogging in, where can i find my sent message? I just want to make sure I successfully submit my ticket and CS Agents would receive it.

[Handy1]

@JackoKwan  Are you using the APP to activate and not website ? All activations need the APP .if same  here’s a direct link to support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437