Subscription Expired

[RobertLi]

Hi,

My call/data service stopped today. And I have a message in App saying "Your service are on hold because your plan has expired".

I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it suddenly stopped working today and let me renew without discount at @40$+tax.  My credit card was set up from the first day. What's the issue? how to fix it?

Thanks,

[Dunkman]

---

@Liv03 wrote:

I'm having the exact same problem. Who do I contact? Having trouble starting a ticket. Keeps restarting the page and not letting me submit

---

@Liv03 

Use this link:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Private message CS_Agent

[Liv03]

I'm having the exact same problem. Who do I contact? Having trouble starting a ticket. Keeps restarting the page and not letting me submit

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Dunkman]

@RobertLi 

Autopay sometimes fails unfortunately. YOu will need to contact customer service agent. 

Since your account is inacitve, I will try to escalate your issue with CSA_PM.