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[Sclavhey]

My subscription is not active my payment went through 

[hTideGnow]

hi @Sclavhey 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Meow]

Check your account if it says: Active. Use computer to check.
If you have no service reboot your phone (turn off, wait, turn on).