Stud at activation

[1213]

New SIM card new number new plan, during the  activation cannot receive code from SMS.

[ORNGNBLK]

@1213  LATE TO THE GAME - but were you trying to activate from the web version? You can only use the APP (downloaded to the phone) for the process to complete. Using the web will allow you to get through a few steps but stall at the eversafe code retrieval.  Hope this helps you, or someone else for that matter

[softech]

@1213 can you make and receive calls? Mobile data work?

try Reset network settings on your phone first

if that still does not work, it could be a sim provisioning issue.  Easy fix for PM support but you need to engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there