Stuck in a loop

[anon7114]

eSIM won’t activate (tried many many times using QR code) and attempts to submit a ticket are unsuccessful and result in an error. When I click on the DM link to reach a CS agent I get an error also so there’s seemingly no way out of this catch 22/33. At this point I’m very much regretting my decision to switch to Public Mobile. Anyone got any ideas?

[anon7114]

Hi Sansan. Thanks for the suggestion however the only thing that worked was picking up a physical SIM card. PM was nice enough to credit me for the purchase however so all is well that ends well. thanks again for all your efforts!

[anon7114]

Thanks, I had to pick up a physical SIM in order for the CS Agent (Thanks Carol!) to sort it for me. Hope you get yours working soon too.

[Sansan]

Hi see a previous question similar to yours. Try and see it will work. Go to Solution .

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM/m-p/1108734

[Lottielu]

Hi I’m in the same situation and having buyers remorse. So disappointed that the transaction didn’t work my eSim is not showing at all. I feel your frustration 

[anon7114]

ok will do, thanks

[Sansan · Accepted solution]

Hi, please message a cs agent at the link below. Don't give up yet.

Most likely they will reply late tomorrow.  Just keep watching your mailbox for the response. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437