Stuck Login loop on Phone

[Cinder7000]

@CS_Agent

I paid for my plan and bought the sim card now I can't login to the app on my phone. I keep getting looped back to the login screen after I enter the emailed code.

Please help

[hTideGnow]

hi @Cinder7000 

it could be just a browser cache or app cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Chalupa_Batman]

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@Cinder7000 wrote:

@CS_Agent

I paid for my plan and bought the sim card now I can't login to the app on my phone. I keep getting looped back to the login screen after I enter the emailed code.

Please help

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If you have an Android phone, go into Settings, Apps, find the PM app and delete the cache and history and try again. If it's an iphone, delete the app, restart your phone, download the app again.