07-27-2024
02:32 PM
- last edited on
07-27-2024
03:42 PM
by
computergeek541
Hello,
My phone and laptop were stolen. I don't remember my public accounts passwords and can't access Gmail account to reset public password without my phone due to 2 factor. I need help getting into my public account so I can register new Sim with my number. Can you please assist?
Thanks,
07-27-2024 02:47 PM
Thank you for the quick assistance. I have sent the message.
07-27-2024 02:47 PM
@Randallb1, Click on the link to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
07-27-2024 02:39 PM
Sorry I can find that CSAgent direct link. Can you send me the link, please?
07-27-2024 02:34 PM - edited 07-27-2024 02:37 PM
Hello @Randallb1
Please contact a CS Agent using this direct link.
EDIT. Sorry I couldn't cut and paste and had to reboot PC.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437