Still waiting for sim card after almost 30 days
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10-02-2016 10:07 PM - edited 01-04-2022 03:35 PM
Hi everyone,
I know it's my first post ever, but I felt like I needed to stress this to the community.
I ordered a sim with my credit card about 30 days ago - never made it to my home.
I ended up having to buy one on ebay for about 6 bucks, but of course that money will not be refunded to me like public mobile does once you activate the sim they send you.
Any ideas as to where I can get this issue solved? I mean, I already have the service and all, but what happened to that sim card? where do I claim a refund?
Thanks in advance for your help,
Nicolas
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10-03-2016 09:52 AM
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10-03-2016 09:30 AM
Hello @tdotloco,
I'm sorry to hear about this,
Can you please send me a private message with your SIM card order #?
I will look into this for you.
Thanks,
Shazia
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10-03-2016 12:13 AM
Hi @tdotloco,
Sorry to hear that you haven't received the SIM card you ordered 30 days ago. You should have reported that earlier as ordinarily the time to get a SIM card is 3 to 5 business days. You can send a private message along with the order number and your name to @Shazia_K, @Mary_M and see if your order should be tracking by them. Welcome to the community as well as to PM.
yours,