Unable to make payment

[DanDan]

Hi there, 

I'm trying to activate/make a payment on my plan. But i keep getting the message unable to verify card.

I've been using the same card all the while here. I just don't get why payment is not going through.

Thanks.

[Canuck]

So I'm having this issue now with a card I've been using for months here.

Any ideas? I've Pmed @Mary_MMary and @Shazia_K.I want to get this running before the promotion ends.

[Mary_M]

Good morning @DanDan

In order for a payment to process, the credit card must be associated to a Canada address and the info must be entered correctly (identical to your account issues)

Also, Visa/Debit may be a hit and miss - there is currently an issue processing payments with this type of card.

Please keep in mind that you can try using another one, or even topping up with vouchers!

I hope this helps,

Mary

[ryandanielt]

Is it a prepaid card? Many merchant providers are making it harder and harder to use them.

[Pier · Accepted solution]

Hi @DanDan,

Please contact @Shazia_K , @Mary_M in private to solve the problem. Sorry for that.

Yours,