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10-03-2016 09:41 AM - edited 01-04-2022 03:35 PM
Hi there,
I'm trying to activate/make a payment on my plan. But i keep getting the message unable to verify card.
I've been using the same card all the while here. I just don't get why payment is not going through.
Thanks.
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11-10-2016 03:51 PM - edited 11-10-2016 03:52 PM
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10-08-2016 09:27 AM
Good morning @DanDan
In order for a payment to process, the credit card must be associated to a Canada address and the info must be entered correctly (identical to your account issues)
Also, Visa/Debit may be a hit and miss - there is currently an issue processing payments with this type of card.
Please keep in mind that you can try using another one, or even topping up with vouchers!
I hope this helps,
Mary
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10-07-2016 08:12 PM
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10-03-2016 09:53 AM