Still no data access after three days of switching to public mobile

[pennyang]

I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions  the good people in the community suggested, I cannot find the mobile setting ->mms setting  on the phone and Apple store cannot help me with that either.i have no reply from the moderator since. 

Does anyone know what else I can do?

and if I can ask for a refund??? 

[srlawren]

---

@Anonymous wrote:

---

@Rockdaddy22 wrote:

Never mind looks like this problem has been marked as solved.  

---

Well...it looks like paging you and Luddite was selected as the solution 🙂

Unless she's not saying what the actual solution was.

---

@Anonymous yeah I thought this was kind of funny too!

[Rockdaddy22]

So it’s not actually solved, ok. Is this iPhone from freedom mobile? If so,  you’ll need to delete the profile under settings. 

[Anonymous]

---

@Rockdaddy22 wrote:

Never mind looks like this problem has been marked as solved.  

---

Well...it looks like paging you and Luddite was selected as the solution 🙂

Unless she's not saying what the actual solution was.

[Rockdaddy22]

Never mind looks like this problem has been marked as solved.  

[Rockdaddy22]

http://www.unlockit.co.nz/unlockit/ This might be the site you’re thinking of. 

[daredogg]

I have a 6s and here's what I have under Settings >> Cellular >> Cellular Data Options >> Cellular Data Network.

I remember awhile back, of a website that would allow you to download updated cellular data network settings. It generated a script that "installed" on your phone. Had to do this for my sister's phone a few years ago, but I'm foggy on the details now.

[srlawren · Accepted solution]

Tagging @Rockdaddy22 and @Luddite for their iPhone expertise.  iPhone 6S issues with data.  Please review the thread and help!  

[krazykiwi]

---

@pennyang wrote:

I have turned the sim off too already

---

I just found your previous topic. Have you tried the "Reset All Settings"

What happens when you try to open safari app, no matter the webpage? Try a couple of different ones that you know work well?

Were you able to try your Sim in a phone that you know works?

Or a SIM that you know works in your phone?

[pennyang]

I have turned the sim off too already

[krazykiwi]

---

@pennyang wrote:

It is active. I have the amount shown like that 

---

You didn't happen to have your sim pin selected on with your previous carrier? If so it needs to be off.

[krazykiwi]

---

@pennyang wrote:

It is active. I have the amount shown like that 

---

Oh, ok. Have you tried a factory reset, not just a network reset! Select to keep the information.

EDIT: "Reset All settings"

[pennyang]

It is active. I have the amount shown like that 

[krazykiwi]

---

@pennyang wrote:

It is done! 

---

It is working? What fixed it or did it just start working?

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[krazykiwi]

---

@pennyang wrote:

Some websites said sp.mb.com

i tried both, none worked 

---

Cofirm in your Self Serve Account you have Data being displayed? Should look like 4608/4608 mb, indicating you haven't used any of the 4.5gb or what ever amount you have on your plan?

[pennyang]

It is already on

[pennyang]

Some websites said sp.mb.com

i tried both, none worked 

[krazykiwi]

---

@pennyang wrote:

It is not the messages. I cannot find mms setting under mobile setting.. 

---

I understand it is not the messages, but the MMS setting is under messages because it can work even if you don't have a data plan! Just want to confirm it is selected on.

[pennyang]

It is not the messages. I cannot find mms setting under mobile setting.. 

[krazykiwi]

---

@pennyang wrote:

I changed the apn settings, but I see no mms setting available 

---

Cofirm it is "isp.mb.com" for celluar data APN setting?

[krazykiwi]

---

@pennyang wrote:

I changed the apn settings, but I see no mms setting available 

---

MMS just needs to be selected on . It is under Messages, near the bottom.

EDIT: correction, about half way down

[pennyang]

I changed the apn settings, but I see no mms setting available 

[krazykiwi]

---

@pennyang wrote:

Data, it is in the mobile setting, and mms setting (not messages)

---

Were you able to set the APN settings. MMS is selected on under messaging?

EDIT: Manually?

[pennyang]

Yes I did. Several times 

[PJC]

Have you tried resetting your network settings?

[pennyang]

Data, it is in the mobile setting, and mms setting (not messages)

[mimmo]

@pennyang  are you able to /did you try your sim in a different phone (friend, family member , co worker etc...  that will help isolate hardware vs account issue. nad of course settuung up apn in new phone.

[krazykiwi]

---

@pennyang wrote:

I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions  the good people in the community suggested, I cannot find the mobile setting ->mms setting  on the phone and Apple store cannot help me with that either.i have no reply from the moderator since. 

Does anyone know what else I can do?

and if I can ask for a refund??? 

---

Sorry I missed any previous post you may have made. 

Is it Data and MMS or just MMS? I am using an iphone 6.