Spam call?

[Fccc]

how come I receive a call saying that someone else uses my personal info to open a new phone number and started texting for a donation???

is there a live person who I can speak to?

[esjliv]

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@Fccc wrote:

I couldn’t log in to my account, it’s kept telling me to resume activation. And when I try to activate it, it said encounter error…

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@Fccc - Spam text? I suggest you do not click on any links or reply. If you did, when you get into My Account change your password, and maybe any other passwords linked to this phone number.

Are any of your services working (calling in/out, texting in/out or data) ?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say? If the status is just your regular renewal date and your balance amount, and services are NOT working, then try restarting your phone to see if services work.

To help to log into your account try opening a tab in incognito/private mode, then log into My Account through a web-based browser. Or try a totally different device. 

If still an issue contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support

[Handy1]

@Fccc  Please submit ticket with support to help you regain access 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Fccc]

I couldn’t log in to my account, it’s kept telling me to resume activation. And when I try to activate it, it said encounter error…

[Yummy]

Most likely your number has been spoofed by spammers.

If you still have concern, open a ticket or message agent directly.

[Handy1]

@Fccc  You could always change your phone number and passwords for piece of mind 

Change # on profile tabs

[softech]

@Fccc  oh I missed the point, about text

open ticket with PM support by direct message, but it could be just a spammer who have access to your name and some info.  Did you see any credit card got used for this phone line?

Message suport here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Fccc]

But they know my name? 

[softech]

@Fccc 

nvm, wrong info

no worry, nothing compromised.  It is call Caller ID Spoofing

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

https://en.wikipedia.org/wiki/Caller_ID_spoofing

Scammer uses system to fake the caller id to make the calls look like coming from a real number so the receiving end will pickup the call

again, nothing is compromised but you cannot stop that either.  It is like people sending letter mail, they can put any return address and they put your home address as the return address, you cannot stop that too but you didn't loss anything

[abtest]

@Fccc- There is no live support with Public Mobile.  All support is done here in the community, or via messages with support reps.  Regarding your issue, sounds like some sort of phishing/spam.