Sorry ,your login has been disabled.

[bonobox]

I get this message when trying to login. What can I do to enable it again? Thanks

[gblackma]

@bonobox contact the moderators as @Triguy  and explain your situation. Tell them that your autopay failed. Im assuming that it was a grandfathered 90 day plan. Otherwise you don't have a leg to stand on. They may if lucky help you out. Good luck.  Stay safe. 

[gblackma · Accepted solution]

@bonobox unfortunately yes. You also need a new sim card. May I suggest Canadian cell supplies https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Here's 3 articles on activation and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[bonobox]

Btw, the account was set to auto-pay

[bonobox]

Thx for the answer, does that mean that I cannot use the same email address and lost my phone # as well?

[gblackma]

@bonobox if your account was dormant for over 90 days. Its closed and you need to start over. Stay safe. 

[Triguy]

Try waiting an hour then try logging in again.  Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.