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Somethings broken.

JacobBordage
Great Neighbour / Super Voisin

I attempted to change my plan but it suspended my account upon the renewal date and now each time i go and reactiviate my account it says my payment is processed and even gives me a receipt. but nothing changes and it always takes me back to the same screen saying my account is suspended. 

4 REPLIES 4

gpixel
Mayor / Maire

@JacobBordage 

the website doesn't automatically refresh. you need to press the refresh buttons

Screenshot_20221105-074125.png

hTideGnow
Mayor / Maire

Hi @JacobBordage 

make sure PM didn't charge you

Try clearing cache and relaunch browser 

Or use Private/Incognito mode to try login and reactivate 

walker1
Mayor / Maire

@JacobBordage 

Try logging in using a different browser in incognito mode.

Your probably seeing an old cached page of information. Try again 🙂

Don't forget to restart your phone too.

dust2dust
Mayor / Maire

Try a different browser or device or use private mode. Are your services working?

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