Someone else has the number that I picked

[kaiyen214]

Hi, just got my SIM card today.. 

I picked a number and later found out someone else already has it. Now I can’t receive any sms.. and can’t log in to full access..please help!!i s there a way to change to a different number?

thanks

[kaiyen214]

Thanks a million!

[BKNS27]

@kaiyen214 

Staff hours are from 9:00am to 10:00pm EST so if you haven’t receive a reply. They are off for the day and will get back to you tomorrow morning.

[Handy1]

@kaiyen214  1-2 hours sometimes longer but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[kaiyen214]

How long does it take for cs_agents to reply? Thanks again

[Handy1]

@kaiyen214  This happened to me before it’s a public mobile glitch get support to help you pick a new number . Then you can later in your account profile page change number again if you want to look thru the number pool  and you can change number 4x for free every 30 days 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Change # on profile tabs