‎11-20-2016 02:08 PM - edited ‎01-04-2022 01:15 PM
This NEEDS to be top priority
Major account problem
I have filed complaint to CCTS as of this morning as no response from any Public Mods yet in past 2 weeks & this is URGENT
@Shazia_K @Mary_M @Saray_O @Val_T @Jeremy_M
2 weeks ago I completed future plan change to the $40 12GB promo plan
I expressed concern for what appeared to be an error message & sent PM to @Shazia_K with no response (appears like PM has not even been read yet)
I noticed yesterday some more oddities on my online account
I was missing a refer credit (my referal said my number was invalid) so I then sent a PM to @Mary_M since Shazia did not respond to previous PM
No response
I then noticed a second strange fact; my online use history showed no use for past 3 days but I was busy so did not think anything about it
Then my phone stopped working
I posted a few threads, tagging Mods again, and sent more private messages which went unread
I even sent a message to @Saray_O
I thought it was garbage I needed to waste my $5 for using a spare SIM but did so
The second SIM also was not working claiming no provision
So I have been unable to use my service despite plan being active and having a balance in my account of over $200 !!!!
Today someone called my number and . . . . SOMEONE ELSE ANSWERED THE PHONE
So even though my online account is showing ACTIVE with a BALANCE my SIM is NOT PROVISIONED and somehow Public has GIVEN MY PHONE NUMBER TO SOMEONE ELSE with a new activation yesterday ???
I actually called into call centre but it just disconnects claiming no phone support and I need to use online help
SOMEONE READ THIS MESSAGE AND FIX THIS ASAP
Solved! Go to Solution.
‎08-10-2017 10:21 PM
@Rockdaddy22 wrote:
That's a good thing, right lol 😂
@Rockdaddy22 its more funny than anything else
‎08-10-2017 08:05 PM
‎08-10-2017 03:00 PM
Wow a new follow up
This thread started on Nov 20 2016
I just found out the guy who grabbed my number registered it on national do not call list the day he got it lol
‎02-15-2017 03:06 PM
@kav2001c ouch.
‎02-14-2017 10:23 PM
Says can not be fixed and requires manual intervention every month now
I'm always online so ok but kinda sucks can't just do recurring credit
‎02-14-2017 09:23 PM
‎02-14-2017 09:21 PM
@Rockdaddy22 hopefully, I got bad news re system today....
@Rockdaddy22 wrote:
I'm sure they'll care of you in the end.
‎02-06-2017 12:40 PM
Final week
1 week / 7 days before billing date
...
‎01-18-2017 09:22 AM
‎01-17-2017 11:13 AM
@Rockdaddy22 wrote:
I'm sure they'll care of you in the end.
Oh I have no doubts
Just surprised it taking this long
With technical issues (giving away phone number) I understand
But adding credits? Should be quicker I would think
‎01-17-2017 06:49 AM
‎01-16-2017 09:37 PM - edited ‎01-16-2017 09:38 PM
Still waiting...
Not really sure what is taking so long, in past adding missing refer credits took a week tops
I emailed mods about status update and they said still pending (Weds)
Then today get more phone calls from them (4th now) saying they did not forget about me and still working on it
They also went as far as to say if account not corrected in time (Feb) they will manually just credit account while awaiting solution
The only thing I can guess that is gumming up the process is my $2 loyalty credit at this point, since my new referals are populating and my new community credits are showing up
(Now if I could get all the old ones I had back )
The loyalty cycle is 5 years
I am at year 0 (when I should be at year 2)
Month 1 to 11 = 0 (2)
12 to 23 = 1 (3)
24 to 35 = 2 (4)
36 to 47 = 3 (5)
48 to 59 = 4 (5)
60+ = 5 (5)
So to correct it (2*11) + (2*12) + (2*12) + (2*12) + (1*12) = $106
60th month it should correct itself with no further action required
‎12-06-2016 09:59 PM
‎12-06-2016 09:25 PM - edited ‎12-06-2016 09:26 PM
Confusion in the hen house
Ok try to keep up here as it makes me laugh
I complained about an issue with Public Mobile
I received 2 phone calls from Telus
I received an email from Koodo executive office
One thing I will point out, it really is all hands on deck
All 3 branches highest levels are working on fixing this
‎12-06-2016 02:43 PM
I have to say they are persistant
Got *another* call from Public today confirming what is still outstanding and what needs to be done
Mary said will phone me again this Friday (or one of her colleagues) but does not want to promise all issues resolved by then
She said if anything outstanding over Christmas holiday they will call me back in Jan
‎12-06-2016 08:21 AM
@Rockdaddy22 when I did a reverse lookup on the number it was registered to Telus Quebec not a cell phone
I have no idea how they are selling landlines in Quebec (unless it is similar to Rogers home phone offerings)
https://www.telusquebec.com/fr/telephonie
The agent identified themselves as representing Public Mobile and had full access to things like this message board and account info though
‎12-05-2016 09:48 PM
‎12-05-2016 09:19 PM
@Rockdaddy22 wrote:
I've actually been seeing it everyday here. One person said a third party called them to complete the port.
@Rockdaddy22 but mine is not a port. It is an existing account with a Public Mobile assigned phone number. This number has never been on any other carrier. Ever.
‎12-05-2016 08:07 PM
‎12-05-2016 08:07 PM
‎12-05-2016 05:48 PM
@kav2001c wow, the rare mythical call from someone at PM?!?! You should buy a lottery ticket, I've never heard of that happening before!!!
‎12-05-2016 05:45 PM
What the heck lol
I had just commented on how phone calls from Public are about as real as the Loch Ness Monster or Leprechauns
Guess who I just got off the phone with?
MARY (yes I also asked if she was the mod but she was a different Mary haha) called me to apoligise about my port out and asking what they could do to make things better
Apparently they did not notice at first that previous mods had made me a new account
Oh I also got my replacement SIM in mail today as well
So we are working towards solving my issues, nearly there
‎11-30-2016 09:56 AM
@Mary_M here is the thread I was referring to in that PM
Thank you for following up
No rush as bill date is still a while away
‎11-25-2016 02:38 AM
@kav2001c Glad to see things worked out and your number was recovered.
Don't loose it now
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
‎11-23-2016 05:29 PM
‎11-23-2016 05:24 PM
@WearySky more of an injoke from a long time issue
The "Top X%" are not really percents in the normal sense of the word
We beat that horse to death some time ago
‎11-23-2016 05:20 PM
@kav2001c there may be lots of new PM subscribers... But the number of new users on the forums may not have increased *that* significantly.
‎11-23-2016 04:43 PM
@kav2001c I'll bring it up with Ernst & Young when they tally up the next set of reports.
‎11-23-2016 04:38 PM
Hey wait @srlawren
Conspiracy Theory 2.0
If there are THIS many new member, I should easily get into top 0.1% now eh
‎11-23-2016 04:36 PM
@srlawren oh & one more oddity for you
The person who took my number called me (big mistake ha ha ha)
I'm really not sure why they wanted my number at all (I mean I know it's good and all, but every single call in or out would have been long distance)
Maybe they have family in another part of the province or something