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Site is down

Randy2
Great Neighbour / Super Voisin

Wow first time I go to use this service and there site is not in operation real great can’t even get to register my SIM card 

2 REPLIES 2

will13am
Oracle
Oracle

The online portal does seem to go offline from time to time in the middle of the night for unannounced outages.  It is kind of hard on customers when this is the only means of access to the account.  With other brands, online is the only means of access that runs 24/7.


@Randy2wrote:

Wow first time I go to use this service and there site is not in operation real great can’t even get to register my SIM card 


I know that's not a good first impression.  Sites do sometimes crash.  I would try again in a few hours or in the morning.  There are other times when sites undergo overnight maintenance, so late at night error messages such as that could be more common. 

 

Depending on your time zone, it might actually be a good idea to wait until midnight to complete your activation.  If you do it now and it's still before midnight, you'll be a charged for a full day's service for the remainder of the calender day.

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